Business Waste & Recycling Service commended for pandemic resilience and support

As businesses across the globe faced unprecedented disruption during the COVID-19 pandemic, the Business Waste & Recycling Service continued to prioritise its customers, ensuring reliable waste collection even under the most challenging circumstances. A retrospective look at their efforts reveals a remarkable commitment to maintaining service continuity while also providing flexible options for struggling businesses.

In letters sent out during 2020, the Business Waste & Recycling Service acknowledged the deep impact of the pandemic on local businesses, many of which faced closures or reduced operations. As the world adapted to the ever-evolving situation, the service made it clear that they were doing everything possible to keep waste collection running despite staff shortages and logistical challenges. They encouraged customers to leave their bins accessible if there were delays, assuring them that the crews would return to empty them as soon as possible.

Understanding the financial strain many businesses were experiencing, the company extended offers of flexibility. For businesses forced to close temporarily, they provided the option to suspend waste collection services without the need to cancel accounts. This approach allowed businesses to quickly resume services once normal operations began to return, avoiding unnecessary administrative complications.

For those continuing to operate or needing additional support, the company offered ad hoc waste collections, providing a lifeline to businesses that required more frequent pickups as they adjusted to changing demands. The team's willingness to adapt highlighted their focus on customer service during these turbulent times.

Regular communication with customers, including transparent invoicing practices and prompt updates, helped build trust. In their November 2020 letter, the company again reiterated their commitment to safety and service, thanking customers for their continued support and patience.

Through these efforts, the Business Waste & Recycling Service proved its resilience and dedication to its customer base during a time when many services struggled to keep up. Their proactive and flexible approach not only supported the businesses that relied on them but also helped maintain a sense of normality in a period marked by uncertainty.

Their exceptional efforts did not go unnoticed. The Business Waste & Recycling Service was honoured by the Mayor of Chichester with a prestigious Certificate of Appreciation. This award recognised the team's unwavering dedication to supporting local businesses and maintaining essential services throughout the pandemic. The Mayor praised their adaptability, resilience, and customer-first approach during a time of great uncertainty, emphasising the critical role they played in helping the community navigate through the crisis.